Refund & Return Policy
1. Donations
Donations made to Moras Charitable Foundation are voluntary contributions intended to support the Foundation's charitable activities, programmes, and initiatives.
Donors are requested to carefully review the donation amount and payment details before completing a transaction.
2. General Refund Policy
As donations are voluntary contributions towards charitable activities, successfully processed donations are generally non-refundable.
However, Moras Charitable Foundation may review refund requests in genuine and exceptional circumstances, including duplicate transactions, technical payment errors, or other verified payment-related issues.
3. Duplicate Donations
If you believe that the same donation has been processed more than once, please contact us with the relevant transaction details.
After verification, the Foundation may arrange a refund of the duplicate transaction, where appropriate.
4. Failed or Unsuccessful Transactions
If an amount has been deducted from your bank account but the donation has not been successfully recorded or acknowledged, please contact us with the transaction details.
We may verify the transaction with the relevant payment service provider before determining the appropriate action.
5. Unauthorised Transactions
If you believe that a donation was made without your authorisation, please contact us as soon as possible.
You should also contact your bank or payment service provider immediately if you suspect that your payment account or card has been used without your permission.
The Foundation may request transaction details or other information reasonably required to investigate the matter.
6. Cancellation of Donations
A donation generally cannot be cancelled once the transaction has been successfully completed.
If you have made a donation accidentally, please contact the Foundation as soon as possible with the relevant transaction details. The Foundation will review the request and determine whether any action can reasonably be taken based on the circumstances.
7. Refund Process
Where a refund is approved, it will generally be processed using the original payment method used for the donation, where technically possible.
The time taken for the refunded amount to appear in the donor's account may depend on the relevant bank, card issuer, or payment service provider.
The Foundation cannot guarantee a specific processing time where the refund depends on a third-party financial institution or payment provider.
8. Information Required for Refund Requests
To help us investigate a refund request, please provide the following information:
- Full name
- Email address
- Phone number
- Date of donation
- Donation amount
- Transaction or payment reference number
- Reason for requesting the refund
Please do not send passwords, PINs, CVVs, or other confidential payment credentials to us.
9. Donation Receipts
Where a donation receipt or acknowledgement has already been issued, any approved refund may require the Foundation to make corresponding adjustments to its records.
Donors are responsible for providing accurate information when requesting a donation receipt.
Any tax-related treatment of a donation or refund will be subject to applicable laws and the donor's individual circumstances.
10. Third-Party Payment Providers
Online donations may be processed through third-party payment service providers.
Payment processing, transaction failures, and refunds may also be subject to the policies and procedures of the relevant payment service provider.
The Foundation will reasonably assist donors in resolving genuine transaction issues but cannot control processing times or technical decisions made by third-party payment providers.
11. Changes to This Policy
Moras Charitable Foundation may update this Refund & Cancellation Policy from time to time.
Any changes will be published on this page with the revised effective date.
12. Contact Us
If you have questions regarding donations, refunds, cancellations, or payment-related issues, please contact us:
Moras Charitable Foundation
Moras Mansion, 2-5-299
Kottara Cross, Kuntikan, Bejai Post
Mangalore – 575 004
Karnataka, India
Email: chairman@morasfoundation.org
Phone: +91 9611412100
13. Effective Date
Last Updated: 24 August 2026